Tuesday, March 3, 2009

PACC's response to Roberta's post

This is the the reply I just received from Deb Howard:

Dear Roberta, I have been in contact with maintenance staff regarding this issue, last week and over the weekend. Up until Saturday morning the boiler was being manually operated to try and compensate for the coil which had broken and needs replacing and is on order (for $9,000), hence the sporadic heat over the last week. However, on Saturday morning the starter box broke down and there were no replacements available at any of the supply houses which is why you have had no heat since then. The Maintenance Director is at the building with the engineer now and we are making the decision this morning probably in the affirmative to replace the whole boiler as this one has been nothing but trouble since it was installed and it is no longer under warranty. The irony is that there was a perfectly good boiler in the building when we first bought the building but to get the NYSERDA grant during the construction, we were required to put in a new energy efficient boiler at a cost of $41,000 and what a nightmare it has been! We are also checking with the lender to see what reserves are available for such a purpose although PACC will front the expense to make sure the replacement can happen quickly.

I know that does not in any way appease your frustration or your concern for your family’s or other tenants’ health and safety but please know that we are working hard to resolve the problem. I will be discussing further the issue of compensation with the property management staff.

Deb Howard

Executive Director

Pratt Area Community Council

201 Dekalb Avenue
Brooklyn, NY 11205

(718) 522-2613 x 18
(718) 522-2604

1 comment:

Jakob said...

Dear tenants,
did you receive a 5-day discount on your rent this month? Do you think it is enough? I think it will barely cover the electric bill increase due to the use of electric heaters. It does not compensate us for the constant lack of heat throughout the years and especially during these last months, nor for the physical and psychological stress this problem has caused to all of us, and certainly not for the safety risk involved in heating our apartments with gas stoves. I'm debating whether to pay this month's rent at all. This problem should have been taken care of by now and PACC should be held accountable for not doing so.

Regards,

Roberta Philippe (Apt.6E)