Tuesday, March 3, 2009

We've had hardly any heat in our apartment for over a week now.

We've had hardly any heat in our apartment for over a week now. The notice posted by the property management after days of complaints, asking for our patience while they wait for the part to be replaced in the boiler was infuriating. I called 311 on Saturday (complaint #4645002) and just wrote a message to Deb Howard, PACC director. This is the content of my message:

Dear Ms Howard,

I am one of the tenants of the PACC managed building on 277 Gates Avenue and I am writing to call your attention to the heating problems that we have been experiencing in the building for years and that have now become simply intolerable. After months of constant service interrruptions, we have now been without heat for over a week, during some of the coldest days and nights of the year. The property management has posted a notice after days of complaints informing the tenants that they are waiting for a part to be replaced in the boiler and asking for our patience and cooperation. This is no longer a matter of patience and cooperation. It is a matter of serious inefficiency and violation of our basic rights as tenants. Our kids are getting sick and take twice as long to recover from seasonal illnesses and we are forced to warm up our apartments with electric heaters that boost our electric bills and with gas stoves, potentially posing a safety threat to ourselves and others.

I am asking for your intervention to solve this problem at once and to offer the tenants of 277 Gates Ave. compensation for the physical and psychological stress caused by this ongoing problem.

Thank you,

Roberta

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